Note:SoundPEATS provides 12 months hassle-free warranty to ensure the enjoyment of your purchase.
Brand Name: SoundPEATS
With Microphone: Yes
Connectors: Type C
Frequency Response Range: 20-20000Hz
Model: TrueAir 2
Bluetooth Version: Bluetooth 5.2
Audio Decode: ATPX, SBC,ACC
Bluetooth Prole: AVRCP/HFP/HSP/A2DP
Bluetooth Chipset: QCC3040
Maximun Working Range: 33feet/10m(no abstacle)
Earbud Dimension(L*W*H): 37.8*17.70*17.20mm
Q:What is TrueWireless Mirroring?
A:Qualcomm TrueWireless Mirroring technology delivers robust, seamless connectivity for a truly immersive audio experience. With mirroring technology, only one earbud maintains the Bluetooth connection with the smartphone, while the secondary bud mirrors the connected bud. If a consumer removes the connected earbud, the secondary earbud assumes the connection with zero interruption. Or if the connection between the smartphone and mirroring bud is stronger than the connected bud, the connection will invisibly swap to ensure the best possible connection.
Q:How do the dual mic work?
A:One mic is for capturing your voice in the best way, the other is for reducing the ambient unwanted noise around, together with cVc 8.0 to optimize the call performance and make the earbuds perfect for conference calls, online courses and video/voice chat via apps, such as Zoom meetings, Skype.
Each earbud has 2 mics built in. You can make calls with single earbud or both together as needed.
Q: Are all new versions now?
A: No, the new version is an upgraded version, with a game mode, and the charging box with a charging indicator.
Q: What is the difference between the new version of TrueAir 2 and TrueAir 2+?
A: While retaining all the features of the new version of TrueAir 2, TrueAir 2+ also supports wireless charging, Qualcomm QCC3040 aptX-adaptive technology
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.